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It appears there is a certain blog blowhard who sits around all day thinking how he would handle things if he were the New York Times. Too bad he's not thinking in more practical terms, about how a New York Times delivery boy would handle things. Someone needs to spend less time fantasizing they are Arthur Sulzberger or William Randolph Hearst and spend more time worrying about why nobody got their newspapers last week.
I don't know what someone could be thinking when they make pronouncements to customers that they should not fight battles they cannot win. If customers have to battle for the mere recognition that a bug exists, let alone a solution, this is not a good sign. Especially if the developer says you can't win. Some developers would cut off their nose to spite their face.

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